As the Productive Muslim Academy continues to grow and consistently seek to reach greater heights, we’re in need of some more helping hands. We’re currently looking for volunteers in the following roles:
Academy Support Team Member
We are looking for a Customer Support Member to join our Academy Support Team. You will work in a growing team and report directly to the Productive Muslim Academy Director.
Job Description
- Answer emails directed to both ProductiveMuslim.com and Productive Muslim Academy
- Support the outbound communication efforts to increase member and reading engagement
- Support the admin duties in the Facebook group
- Come up with creative ideas and action plans to improve customer experience in the Academy
- Support social media assistant in their endeavours
Qualifications/Relevant Experience
- A fast internet connection is absolutely essential
- Experience in customer service/working with people (responding to emails/social media messages)
- Intermediate level knowledge and application in Excel (for database) and Word (writing of documents/editing)
- Ability to work in a team and under occasional pressure in order to meet deadlines
- Able to demonstrate a friendly demeanour, good communication skills and critical thinking
- Actively looking to learn and grow alongside team
- Willingness to complete courses in the Academy to understand and enhance customer experience
- Willingness and flexibility to donate a few hours per week for ProductiveMuslimAcademy.com projects
We’re looking for exceptional individuals who would add value to our work, therefore, the application process is designed specifically to select such individuals and people we consider to be best-fit with our team.
Here’s how the application process will work:
- Send a brief bio about yourself (Name, Age, Time Zone, and a small description (maximum 250 words) of why you want to volunteer for ProductiveMuslim.com to rossann@productivemuslim.com with the email title Academy Support Team Member.
- You will then be sent a short test project which supports your application.
- If successful, you’ll be invited for a short interview (10-15 minutes) with the team via Skype.
- If recommended, the Director of the Productive Muslim Academy will have a final interview with you.
- After the 2nd interview, you should receive a reply (yes or no) within 48 hours inshaAllah. This is where you’ll be invited to join our team on probation basis for 30 days.
- Upon successful completion of your probation, you’ll be confirmed within our team and receive a welcome pack to ProductiveMuslim.com
Illustrator
Job Description
You should be an illustrator with the skills and experience to:
- Support ProductiveMuslimAcademy.com in online/offline marketing campaigns by designing suitable posters, leaflets, online banners, social media covers, etc.
- Maintain the branding of ProductiveMuslim.com in all our online/print material.
- Provide design input/feedback into major website upgrades/redesigns
- Provide illustrations for our up and coming ebook series and our supporting material for the Academy
- Good communication skills and teamwork is a MUST given the nature of the role
Qualifications/Relevant Experience:
- Intermediate/Advanced proficiency in Adobe Photoshop & Illustrator.
- Has an already existing portfolio of good quality work with some traditional art forms as well as digitalised art forms.
- Ideally, someone with a design studio/career or experience
- Willingness and flexibility to donate few hours for ProductiveMuslimAcademy.com projects
- Please note that knowledge of Adobe InDesign is a plus
How to Apply?
We’re looking for exceptional individuals who would add value to our work, therefore, the application process is designed specifically to select such individuals and people we consider to be best-fit with our team.
Here’s how the application process will work:
- Send a brief bio about yourself (Name, Age, Time Zone, Role you want to apply for) + a small description (maximum 250 words) of why you want to volunteer for ProductiveMuslim.com to kai@productivemuslim.com with the email title Illustrator Application.
- You will then be sent a short test project which supports your application.
- If successful, you’ll be invited for a short interview (10-15 minutes) with the Design Head via Skype.
- If recommended, the Director of the Productive Muslim Academy will have a final interview with you.
- After the 2nd interview, you should receive a reply (yes or no) within 48 hours inshaAllah. This is where you’ll be invited to join our team on probation basis for 30 days.
- Upon successful completion of your probation, you’ll be confirmed within our team and receive a welcome pack to ProductiveMuslim.com.
Social Media Assistant
We are looking for a social media assistant to support our Academy Support Team. You will work in a growing team and report directly to the Productive Muslim Academy Director
Job Description
- Establish the Productive Muslim Academy as a brand on social media
- Help support our Academy Support Team respond to people on Twitter and Instagram
- Improve our Pinterest and Snapchat engagement
- Support our endeavours in our Facebook group and responding to member enquiries
- Help the Academy Director come up with strategic ways to increase engagement and number of followers on social media channels
- Respond to emails regarding social media communication and technical issues
- Good communication skills and teamwork is a MUST given the nature of the role
Qualifications/Relevant Experience
- Ability to engage with people on video and support communication channels
- Experience in customer service (responding to emails/social media messages)
- Proven track record in increasing social media engagement
- Experience in working with online platforms is desirable
- Strategic skills, including creative/innovative vision and critical thinking
- Ability to work under pressure to meet occasional deadlines
- Actively looking to learn and grow alongside team
- Willingness to complete courses in the Academy to understand and enhance customer experience
- Willingness and flexibility to donate a few hours per week for ProductiveMuslimAcademy.com projects
How to Apply?
We’re looking for exceptional individuals who would add value to our work, therefore, the application process is designed specifically to select such individuals and people we consider to be best-fit within our team.
Here’s how the application process will work:
- Send a brief bio about yourself (Name, Age, Time Zone and a small description (maximum 250 words) of why you want to volunteer as the Social Media Assistant for ProductiveMuslim.com to kai@productivemuslim.com with the email title Social Media Assistant.
- You will then be sent a short test project which supports your application.
- If successful, you’ll be invited for a short interview (10-15 minutes) with the team.
- If recommended, the Director of the Productive Muslim Academy will have a final interview with you.
- After the 2nd interview, you should receive a reply (yes or no) within 48 hours inshaAllah. This is where you’ll be invited to join our team on probation basis for 30 days.
- Upon successful completion of your probation, you’ll be confirmed within our team and receive a welcome pack to ProductiveMuslim.com.
DEADLINE FOR ALL APPLICATIONS: 10th February 2017 - we’re really interested for you to join us, apply early! We get a huge number of applications so unfortunately it may not be possible for us to reply to everyone. Please bear with us if we take time to contact you. If you don’t hear from us, try next time, inshaAllah!
F.A.Q.
1. Is this a paid position?
No, the position is an unpaid, voluntary one. The Productive Muslim and Productive Muslim Academy Teams are a big team of dedicated volunteers :)
2. Is there training? How is the training conducted?
Yes, there is training. The training will be held online by the team heads.
3. Where are you located?
Productive Muslim comprises a global team with members in countries including US, Canada, UK, UAE, France, Egypt, Malaysia, Singapore, South Africa, Portugal, India and Saudi Arabia. All our work is conducted online, hence you can be anywhere in the world to apply for the positions above – we do ask that you have regular access to a fast internet connection.
