Productive Muslim is delighted to present to you the work of Shaykh Mirza Yawar Baig who is a super Productive Muslim, mashaAllah. He is the founder of ‘Yawar Baig & Associates’, which teaches leadership to businesses across the globe. We hope this brings you more inspiration and motivation on your route to build our Productive Ummah. In this piece, we present an abridged excerpt from Shaykh Mirza’s book, “An Entrepreneur’s Diary”, bringing you his advice on ‘building a winning team’.
Building a Winning Team
Let us have a word about people skills; the ability to build and run high performance teams. This is what spells the difference between commercial success and failure. No matter how skilled and talented an entrepreneur may be, no matter whether he has the funding or not, in the end what decides his fate and that of his organization is his ability to take people along with him. Who is inspired by you? Who wants to work for you? Who is ready to take a bullet for you? The members of the US Secret Service, the elite force that guards the President of the United States are trained to put themselves in the line of fire to save the life of the President, if need be.
In 1993 a movie called ‘Dave’ starring Kevin Kline and Sigourney Weaver was released. The storyline of the movie was about the affable owner of an employment agency who had an uncanny resemblance to the U.S. President. He found himself forced to replace the real President in an attempt by the White House staff to avoid a potentially explosive scandal. Later on towards the end of the movie, when the secret service agent discovers the real character of Dave (the President’s double), he states that he “would have taken a bullet” for him too. It is this ability to inspire followership that is critical.
I am very fortunate that there have been people in my life for whom I would have taken the bullet and those who I know would have done the same for me. That to me is the essence of leadership that an entrepreneur must be able to provide. Ask yourself, ‘Who will take a bullet for me?
One of the finest teams I ever built was the one I had when I was the Manager of New Ambadi Estates in Kanyakumari, the southern tip of India. I have written in detail about that in my book, ‘Hills of the Elephants’, but would like to share an extract here about that team.
Reflecting on what went into building that team I can identify 6 factors:
1. Mutual Respect
We treated each other with respect. That may sound like a small or an obvious thing, but respect is not merely seen in how you address each other, but in whether you trust one another to do what is promised and if you deliver on that promise when it is your turn. We never laughed at one another, we did not talk behind each other’s backs and we delivered on promises. A respectful atmosphere makes for comfort and people like to work together with those who respect them. This does not mean we did not have fun. We did. Lots of it. It just means that we took our work seriously. It means that we did not need to watch our backs because we knew that one of the others was doing that for us. So we were free to concentrate on our own task.
2. Build a common history
I love trekking and so did my assistants in Ambadi. So we used to go on treks together. On two occasions we did the big one; Arun, Roshan and I, climbed up from the plains of Kanyakumari to the top of the ridge of the Western Ghats to Manjolai Estate (4000 feet), much to the surprise of our friends who lived there. One day we walked into the Club and discovered that (Ricky) M. C. Muthanna who was the General Manager and a personal friend was visiting. They were all at a lunch party in their club and were amazed when we walked in. When Ricky heard that we had climbed the Ghat all the way from the plains he was very impressed and happy, as he was a very outdoors person himself and everyone there got a lecture on the importance of doing such things. We got a lovely lunch in the bargain.
There are many benefits of these shared experiences which are different from merely having a party. On a trek, you get to see the behavior of each other; who leads, how they lead, do they help, do they simply forge ahead and leave the others behind in order to show their own fitness or strength, do they show concern for others, do they volunteer for responsibility or try to dodge it, do they build and live up to trust, how it feels to be cared for by others and how it feels to take care of others and so on. There is nothing like travel together to test the mettle of a companion and to build bonds. Climbing also underlines the whole message of great effort and the resultant gains, better than anything else that I know. This climb in particular did that with great power.
3. Celebrate success
Very often it is the failures which get the most attention. Nothing wrong with that. One needs to learn from failure. But one needs to and can learn from success as well. We celebrated successes not simply by partying but by also asking some clear questions: What did we do right? How did we take those decisions; were they active choices or lucky accidents? What could we have done differently? What is the best thing about this win? How can we leverage that? We gathered data and insisted that all our conclusions must be backed by clear data. We ensured that we were not simply telling stories to please ourselves and that what we thought of as the reasons we succeeded were actually measurable facts. While we partied we also talked about these things. One part of celebration was also that I ensured that whoever on my team had done something critical to success got the limelight. This built credibility and inspired further effort.
4. Be completely candid
This is a very critical principle of team building; as much openness, transparency and candid communication as possible. Say it like it is. No beating about the bush. No mincing words. No false pretences at politeness. If something is great, say it. If someone is fooling around, say it equally frankly and clearly, not behind his back but to his face.
Teams also like leaders who they don’t have to second guess. So tell it like it is. The key thing of course is to be willing to listen to others telling it like it is to you. Now that is more easily said than done, but if you don’t shut up and listen and instead start justifying your stance or actions and becoming defensive then you will destroy your own credibility and damage all the good work you did building transparency.
5. Allow, even encourage genuine mistakes
I managed to convince my team of the ‘importance of making mistakes’. I remember the looks of puzzled surprise at this term when I first mentioned it. Their experience until then was that mistakes were things you tried to avoid. If ever you did make one you tried to hide it or to blame it on someone else. And eventually if all else failed you resigned yourself to bearing whatever punishment that mistake attracted. But here was Mr. Baig, saying that it was actually important to make mistakes. Obviously this was a trap. So do what all sensible people do: silently wait and watch. For my part, once I had announced the importance of making mistakes I watched for the first person who made a mistake. Naturally everyone being human, it happened sooner or later.
[There was] no punishment. Not even a verbal reprimand. Actually if the analysis was particularly well done and the solution was a good one, the maker of the mistake would be applauded. Sometimes I would pull his leg and ask him what he had done with all this intelligence at the time of making the mistake. Or I would say something like, “Thanks very much for teaching us this lesson.” The person would look a little sheepish but that was all. The lesson would have been learnt and not only by the one who did the action but by everyone. So the learning was actually very cheap as the same mistake need not be done multiple times for others to learn. The only caveat was that you could not repeat a mistake. If that happened then there would be a reprimand, because it meant that you had not learnt from the previous mistake. And that was not acceptable.
The practice of sharing learnings and Best Practices ensures that the learning gets maximum leverage. Also people are not ashamed or afraid of making mistakes as they know that there is no punishment provided they use their heads and can share their learning. Further because of this people generally exercise more care and the number of mistakes decreases.
Finally this encourages them to share information and creates organizational learning as distinct from individual learning. In my view this one benefit, is worth more than anything else.
6. Continuously develop people
As mentioned earlier entrepreneurs are usually so engrossed in the here and now that they ignore the future until it is either too late or until it becomes a problem. For most, succession is a mystery which is ‘solved’ by doing nothing and letting biology take its course. Their children enter the business at the level of Directors without having had the benefit of learning the business from the ground up with predictable results. Many treat the business like a candy store whose responsibility is to keep them supplied with candy; their focus on consumption instead of contribution.
They look only at what they can get out of the business instead of what they need to do to grow the business. Predictably this results in the business being broken up to everyone’s detriment. All because the founder did nothing to develop his successors. What amazes me is how many times this story is repeated all over the world. We don’t seem to learn from experience at all, neither our own nor anyone else’s.
Today (2008/9) we are in a situation where it is entrepreneurship especially the establishment and flourishing of small and medium businesses which will signal our recovery from global financial collapse. It is all the more reason to think seriously about these matters.
So, there you have Shaykh Mirza’s tried and tested advice on how to build a strong, focused and hard-working team, that would ‘take a bullet for you’! We hope that you can take this information and apply it to your team and business, and in sha’ Allah, such practices will create a huge impact in the productivity and workmanship of your employees. If you found this article useful, let us know in the comments section below!